Shipping Policy

Thank you for shopping with Elani Rose. We are committed to providing a smooth and reliable delivery experience. Please review our shipping information before placing your order.

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and holidays. During sales, holidays, or periods of high demand, processing may take slightly longer.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed:

• United States: 7–15 business days

• International orders: 10–25 business days

Delivery estimates are provided as a guide and are not guaranteed. Carrier delays, severe weather, customs processing, holidays, and other circumstances beyond our control may affect delivery.

Shipping Costs

Shipping charges are calculated and displayed during checkout. Any available free-shipping promotions will be applied according to the terms shown on our website.

Tracking Your Order

Tracking information will be emailed to you when your order ships. Please allow up to 3 business days for tracking updates to appear in the carrier’s system.

Multiple Packages

Some products may be shipped separately due to item availability or fulfillment location. If your order arrives in multiple packages, you will not be charged additional shipping fees beyond the amount shown at checkout.

Address Accuracy

Please carefully review your shipping address before submitting your order. Elani Rose is not responsible for delays, failed deliveries, or lost packages caused by an incomplete or incorrect address provided by the customer.

If you notice an error, contact us immediately. We will make every reasonable effort to update the address, but changes cannot be guaranteed after an order has entered processing or shipped.

Lost, Delayed, or Stolen Packages

If your tracking information shows that your package is still in transit beyond the estimated delivery period, please contact the shipping carrier first and then reach out to Elani Rose for assistance.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, your building office, and the shipping carrier. Elani Rose is not responsible for packages that are lost or stolen after the carrier confirms delivery, but we will do our best to assist you.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label so we can review the issue and provide an appropriate resolution.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country. These fees are not included in the item price or shipping cost and are not controlled by Elani Rose.

Orders returned because customs fees were unpaid or delivery was refused may be subject to deductions for shipping and return-related costs.

Questions

If you have questions about your shipment, please contact Elani Rose through our website’s contact page. Include your full name and order number so we can assist you promptly.

Elani Rose reserves the right to update this Shipping Policy at any time. Changes will become effective when posted on our website.

Last updated: September 5, 2026